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Customer Satisfaction Objectives

We have been successfully assessed to the new ISO 9001 standard. This standard focuses very much on customer satisfaction which includes the setting of Customer Satisfaction Objectives.

These objectives apply to all staff and are intended to compliment our organisation's activity, which is to provide a first-class service to our customers.

1. Customers will he treated professionally, efficiently and with courtesy at all times.


2.Telephones will be answered with the utmost urgency.

3.Enquiries will be acknowledged on the day they are received.

4.Quality products and services will be supplied at competitive prices Orders and work carried out will be checked to ensure complete customer satisfaction.

5.We guarantee to give 100% effort towards personal service and customer's expectations.

6.Any problems with orders or services provided will be dealt with to ensure minimum inconvenience to the customer and prompt rectification.

7.To maintain a high standard of health and safety within the working environment.

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